Vacation rental Communications Hub

Send, receive, and track traveler communications in one place with a unified guest inbox built into Escapia.

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Manage guest communications in one place

The Communication Hub seamlessly pulls inquiries and messages from Vrbo right into Escapia. This enables you to manage guest communications in one inbox, without switching between platforms. Even more channels are on the way, making Escapia Communications Hub your one-stop-shop for communications.

Organize communications with ease

Communications Hub offers a clean, easy to use interface to stay on top of guest inquiries and messages.

Organized grouping categories (such as inquiry, booking, arriving today, post stay, and more)
Moves conversations to a booked folder once an inquiry becomes a booking
Alerts for unread messages in the inbox
Switch messages to an “unread” status as a reminder for follow-up
Find inquiries from Vrbo and existing bookings by name, reservation, or keywords from conversation thread

Send messages right to a guest’s phone with SMS

Communications Hub also offers text functionality, enabling you to reach a guest wherever they are with a single click.

Back and forth SMS messaging for Vrbo bookings
One-way text functionality for all other booking channels
Messages sent via SMS are marked with “SMS” icon

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The Communications Hub is awesome — it's so nice not to have to pop over to Vrbo to respond to a guest.

- Keli Barnhouse, Deer Ridge Property Management

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